Digital Finance Ensures Inclusion

Digital Finance Ensures Inclusion

Financial inclusion can be defined as a state whereby Individuals and businesses have access to meaningful and affordable financial products and services. It means that customers regardless of their geographical location, ethnic, social-cultural, educational, or economic background have access to suitable financial products while ensuring the fairness in service delivery and at a reasonable cost.

The popularity of financial inclusion is because of the role it plays in reducing poverty and boosting prosperity. Financial inclusion is generally measured in terms of access of people and business to a bank account. Having a bank account means that people can save, send and receive payments as such people are connected with one of the important parts of life - Banking. Such an account serves as a starting point for the users to facilitate day to day living, make immediate and long-term financial plans, make use of wide varieties of financial services, etc.

Access

Access to finance at present is not only limited to have a bank account in physical banks. With the use of modern technology in the field of banking and finance, financial services are offered through mobile phones, personal computers, the internet, or via linkage of the card to a digital payment platform is known as digital financial services(DFS). For any product offerings to be called DFS, it should enable the users to perform basic banking functions like payments, savings, borrowings, etc making use of the internet, and without having to go to the physical branch location. DFS is a broad terminology and also includes Mobile Financial Services(MFS) which means the use of a mobile phone to access financial service and execute financial transactions.

Historically financial inclusiveness throughout the globe has been low. The World Bank estimates that around 1.7 billion adults worldwide(or 31% of adults) do not have a basic transaction account. In the case of Nepal around 60% of the population is still said to be outside the coverage of formal banking channels. Low financial literacy, complex KYC requirement, unequal access to infrastructure, convenience in using informal market tools, lack of trust in financial service providers, inadequate financial awareness, etc has excluded a large portion of citizens from the ambit of Banking Industry.

Government of Nepal (GoN) having realized the importance of financial inclusion has introduced measures to increase the access of people to financial services. It has prioritized to open a physical branch of commercial banks at all local levels of the government. As of October, 2019, only 12 local levels out of 753 do not have a physical branch.  All these local levels are likely to have a branch by the end of the current fiscal year. With about 81% of Nepal's population living in rural areas, the increase in the number of banks at the local level will increase the bankable population. Banking at doorstep will create convenience for the users which was a matter of privilege some years back.  Similarly, GoN has launched an opening bank accounts campaign targeting every citizen. To ensure its effectiveness the process of opening bank accounts has been simplified. Opening the bank account earlier required a copy of citizenship but now can be done by presenting a copy of the driving license, national identity card, etc. Similarly, such accounts will receive a deposit of Rs. 100 from the bank's side.

GoN has also introduced 'Digital Nepal' campaign which highlights the role of the Digital Financial Services to promote digitization of financial transactions. It recommends to increase the limit of digital transactions, reduce the cost of digital financial transactions, issue of national biometric card, introduce Telecommunication Company (TelCo’s) into payment industry, etc As such,  Government of Nepal, together with other stakeholders can create an enabling environment to promote digital financial service. For instance, recently Bangladesh introduced 'Digital Bangladesh' campaign which largely increased the financial inclusion in the country. The country in 2018 had 47% of adults in the financial channel, which was a 10% increase from 2017. Such a number has soared up to 60.0% as per a recent study report from Nepal Rastra Bank. Such progress is because of a larger portion of the population having access to Mobile Financial Services(MFS). The growth was possible because of the Government’s financial inclusion strategy via ‘Digital Bangladesh’ that promoted Mobile Financial Services(MFS) like bKash, Rocket, iPay, etc . Such stories can also be found in countries like Kenya (mPesa), China(Alipay,Wechat),etc. Our own homegrown Mobile Financial Service providers like esewa, IME pay, sparrow pay, etc have been gaining momentum.  

A large unbanked population together with a predominantly cash-based economy has been a constant problem to the Nepalese financial system for a long period of time. A solution to both of these can be via an extension of digital financial services throughout the country. With mobile penetration rate greater than 100%, declining cost per unit of data, high-speed internet solutions, expansion of physical infrastructure, 50% of internet penetration rate, etc the environment is supportive for the establishment of a conducive ecosystem of digital financial services. This context is more suitable to popularize mobile financial services. This population base with wide access to mobile and internet can be tapped easily to open a digital wallet that would be game-changing to enhance financial inclusion in Nepal. Licensed mobile financial services providers from Nepal Rastra Bank in the form of PSP’s and PSO’s can tap virgin unbanked population across the country.

  

Digital finance is instrumental to ensure broader financial inclusion. Similarly, in contrast to the traditional brick and mortar banking, digital finance is more affordable and convenient.  The major advantage of digital finance comes from its ability to offer product offerings at an affordable price, ensuring interoperability across various service providers, etc.  It also enables the regulators to easily check/control the flow of black money, or undue financial transactions. Another advantage would be the efficiency factor. The use of innovative digital financial services can have a long-lasting positive impact on banking performance.  

Contribution

Access to digital finance is also more likely to boost the gross domestic product of the economy by providing service users with a wide range of digital finance products and services. Under banked groups like SME’s, women, and the population on the bottom of the pyramid will have access to financial services. This will boost aggregate expenditure leading to a positive contribution to GDP and will also contribute to the reduction of the poverty level. With this collection of government revenues, fees and charges will also increase. As such Government in coordination with other stakeholders should create an enabling legal and physical infrastructure to promote digital finance in the country. Making use of the technology to offer existing banking solutions and leveraging the benefit of technology to offer mobile financial services across the geographical areas will significantly enhance financial inclusion in the country. Such measures will significantly add to the government’s mission of ‘Digital Nepal’.

*Writer is an Assistant Director at Nepal Rastra Bank.

(The article was published in The Rising Nepal, a national English daily of Nepal. )

Positive Outlook for Digital Banking in Nepal

Positive Outlook for Digital Banking in Nepal

                                                                                                                        *Amish Dhungel        

The term bank is said to have been derived from the Italian word “banca”, meaning a bench, used by Italian merchants to make a deal to borrow and lend money. As such it is evident that the meaning of the bank has a connotation with the physical location/evidence. Making use of banking services meant that a customer should be present in the physical outlet of a bank to perform transactions. However, with the introduction of modern technology in the banking industry, the traditional notion of banking is changing. Customers can now avail banking services Any-Time, Any-Where without having to reach the physical branch location.

As Bill Gates announced in 2008, “banking is essential, banks are not”, the developments in the field of banking shows such directions. The use of computer and internet technology for offering banking services has changed the way traditional banking is done. And with digital banking/finance services offered via means of telephone, mobile phone, internet, etc. is popular the modus-operandi of banking evolving.

Nepalese banks and financial institutions followed the global band-wagon of introducing modern technology in the banking industry. It was as early as 1990 that Nepalese banks started to adopt means of digital banking. Then Nepal Arab Bank Limited introduced Credit Cards in 1990 AD. This was followed by Himalayan Bank Ltd by offering Tele-banking, Internet banking by Kumari Bank Limited in 2002, SMS banking by Laxmi Bank Limited in 2004 and so on.

The mediums of digital banking prevalent in Nepal are cards, internet banking, mobile banking, e-wallets(offered by non-bank institutions), Point of Sales (POS) machines, Point of Transactions (POT) machines, QR(Quick Response) Code, ATM (Automated Teller Machine), etc. Similarly Electronic Cheque Clearance (ECC), Interbank Payment System (IPS), SWIFT (Society for Worldwide Interbank Financial Telecommunication), etc are digital banking tools that have been used for executing transactions of large volumes.

Though it has been quite some time that Nepal has been using various modern means of payments, the volume of such usage hasn’t increased in a significant manner. In spite of the slow pace, the numbers are increasing. The following table shows an increase in the usage of various channels of digital banking in Nepal for two consecutive years.

Tools	2nd Quarter 74/75	2nd Quarter 75/76
No. of Mobile Banking Customers	35,30,227	63,94,916
No. of Internet Banking Customers	8,42,431	8,56,695
No. of ATMs	2,638	3,049
No. of Debit Cards	57,69,128	59,62,838
No. of Credit Cards	94,716	1,00,527

Source: Monthly Statistics, NRB

Popularity of digital banking services has been a global trend. Thanks to the ease in connection, low cost of product offerings, its role in ensuring financial inclusion, and poverty alleviation, etc. Increase in use of digital banking will reduce the demand of cash; meaning reduced expenses in printing cash, less circulation cost, higher durability, increased the transparency of transactions, higher revenue collection for government, etc. Having realized immense importance of digital banking, both Nepal Rastra Bank (NRB) and Government of Nepal (GoN) has felt the urge to promote Digital Banking in Nepal. Recent move by both, the body shows such direction.

To discourage cash is to promote digital banking. For this the central regulatory authority, NRB has established a Payment Systems Department on 2nd July 2015, in accordance with the spirit of NRB Act and entrusted the department with the sole authority of regulation, supervision and oversight of the entire payment systems(including digital ones) in the country, including the non-bank financial institutions. At present NRB has been providing a license to both banks and non-banking financial institution as Payment Service Provider (PSP) and Payment Systems Operator (PSO). As of Mid May 2019, the department has issued a license to 5 non-bank PSP’s and 4 non-bank PSO’s. It has also provided the license to 45 BFI’s to offer digital financial services. The number of market players is likely increasing in the day to come.

NRB has been working thoughtfully to develop a secure, healthy and efficient system of payments. It has formulated and implemented a National Payment System Development Strategy, Licensing policy for Payment Related Institutions 2073, Payment Systems Oversight Framework 2018, Payment and Settlement Bylaws 2072, and has also issued various directives and circulars to guide and direct payment systems related activities in Nepal. Recently it has made an upward revision of limit for digital transactions which addressed one of the suggestions by Digital Nepal Framework 2018 developed by Ministry of Communication and Information Technology aims to harness the benefit of technology to accelerate economic growth.  

NRB aims to move towards cash-less economy gradually by passing through less-cash economy. To discourage the use of cash NRB has reduced the limit of cash-based transactions to NPR 1 million from the erstwhile limit of NPR 3 million. This has lead to an increase in the volume of electronic transactions via NRB promoted Nepal Clearing House Limited (NCHL). For eg in 17/18 the average daily transaction volume and average settlement values in NCHL-IPS were 8,003 and NPR 3.03 Billion as against 2,413 and NPR 1.29 Billion in the previous year.

Similarly NRB is about to add a milestone to the Nepalese payment systems domain by installing the Real Time Gross Settlement (RTGS) system within September 2019. The system will cater to the need for urgent payments, large-value payments, securities-related payments, and government transactions. This will add to the credibility and efficiency of the existing payment systems. Upcoming endeavors of NRB include study for establishing National Payment Switch. The switch will increase the usage of digital financial services by reducing hassle and the cost of using digital finance. Similarly, the bank has entered into a cooperation with The World Bank to formulate a National Retail Payment Strategy. All these initiatives will develop a strong infrastructure to promote digital banking in the country.

Likewise GoN has also formulated Digital Nepal Framework 2018. The framework plans to promote Digital Finance Services to attain the aim of Digital Nepal. Similarly Budget 2076/77 presented recently has also put forth various creative ideas to promote digital transactions in Nepal. One of its interesting announcements is to rebate back the customer with 10% of 13% Value Added Tax that is paid during the online purchase of goods and services. It also prioritizes the use of electronic cards for fare payments in the transport industry. Similarly, it has also announced for collection of government revenue and payment of expenditure through the electronic system from next year. The budget has also provided to popularize mobile, internet and branch-less banking, establish National Payment Gateway, decrease cash-based transactions by use of secured cards and internet payment options, ensure a mechanism for payment of electricity and drinking water bills via an electronic medium, etc. All these initiatives if implemented properly will increase digital transactions and digital banking in manifold times.

The overall ambiance is optimistic for popularizing digital banking in Nepal. With mobile penetration rate greater than 100% out of which  more than 70% of mobile phones being smart, declining cost per unit of data, high-speed internet solutions and 63% of internet penetration rate, expansion of physical infrastructure, etc the environment is more encouraging for the establishment of a conducive ecosystem of digital banking. Government of Nepal and Nepal Rastra Bank have also issued promising plans and policies to promote digital banking in the country. A coordinated approach with various stakeholders should be ensured to achieve intended results of thoughtfully formulated policies.

*Dhungel is Assistant Director in Nepal Rastra Bank.

This article was published by Nepal Financial Institutions Employees Association  in Arthik Mimansha, on October, 2019. 

Curbing Illegal Payment

Curbing Illegal Payment

The first quarter of 2019 showed a whopping increment in the flow of tourists by 15 percent. This is supportive to the Government of Nepal (GoN) aim of having 2 million tourist inflows by 2020. Traditionally India, China, Sri Lanka, etc. have been the major sources of tourists to Nepal. Last year showed a strong increment of Chinese tourists by 46.8 percent. During four months of the current year, China tops the tourist source with the inflow of 64,578 tourists, followed by India.

Though tourist inflow is increasing, the average daily expenditure of tourists hasn’t increased on a proportionate basis. Such spending has reached $44 per day which is lowest in the last seven-year. This has resulted in lesser earning for the country. Inflow of low-end tourists followed by huge amount of money not entering into the national accounts because of use of unauthorized means of payments by the tourists accounts for lesser income.

Alarmed by the presence of unauthorized Chinese digital platform giants like Alipay and WeChat, Nepal Rastra Bank (NRB), the central bank of the country which also regulates non-bank payment institutions, issued a circular prohibiting unauthorised payment means, and warned users and service providers to refrain from such services. 

With the inflow of Chinese tourists to Nepal and abundance of Chinese businessmen in major tourist destinations running hotels, restaurants, and other businesses, the transaction is being made via such Chinese payment platforms which causes the transaction to be booked in Chinese Yuan in China. Such transaction is not recorded in Nepal causing losses of foreign exchange earnings and loss of revenue on the earnings repatriated. A similar case may also be found of users availing digital wallets from other neighboring countries.

The news of the ban has created a stir in China as both of the wallets are leading payment service providers in China. Alipay has registered a user base of more than 1 billion in 40 countries and WeChat has 900 million-plus global users in 49 countries. China is the second-largest tourist source it is a matter of fact that there is huge earning potential from this tourist base. And with GoN preparing for Visit Nepal Year 2020, these issues should be sorted out beforehand.

To amicably solve the problem in our favor, GoN in the short term should take up the issue with Chinese Government who in turn should be generous enough to ask Alipay and WeChat to track and block all those illegal payments via GPS tracking, and in the long term should create environment to legalize those digital wallets. With regulatory authority (NRB) having Licensing Policy and another legal framework in place, licensing of such wallets doesn’t seem to be a difficult task. 

Legalizing such digital wallets means that GoN will be able to collect the foreign exchange earnings and tax on the transactions and also encourage Chinese tourists to visit Nepal as they will be able to make the transaction via their favorite homegrown digital wallet without having to worry about any legal repercussions.

(Dhungel is an Assistant Director at Nepal Rastra Bank)  

Published in The Rising Nepal, May 30, 2019 

Digital banking in Nepal: Focus on infrastructure, security

A banking service involves a customer’s presence at an outlet to perform a transaction. This has compelled the banks and financial institutions (BFIs) to open large numbers of branches across different geographical areas. They are now opening branches across the 753 local levels, as directed by the regulatory authority.

Winning over customers traditionally meant extension of the bank network and offering suitable products and services at a competitive rate. However, with the advent of modern alternative channels of banking, the concept of physical outlets has started to look less relevant. As Bill Gates said in 2008, “banking is essential, banks are not”. The use of internet technology to provide bank services has changed the way banking is done, and will change the banking industry as a whole in the days to come. As such, digital banking refers to the process of facilitating various banking activities using electronic channels, like Automatic Teller Machines (ATM), Point of Sales (POS), telephone, mobile phone, the internet and SWIFT transfers.

It was as early as 1990 that Nepali banks started adopting means of digital banking. The medium of digital banking for the payment of retail transactions in Nepal are cards, internet banking, mobile banking, e-wallets, POS machines and Point of Transactions (POT) machines. Similarly digital banking tools that the users are availing for the transaction of large volumes are Electronic Cheque Clearance (ECC), Interbank Payment System (IPS) and SWIFT (Society for Worldwide Interbank Financial Telecommunication). From mobile top to utility bill payment; from ticket booking to money transfer – banking users are gradually adapting themselves to digital banking in both remote as well as urban areas.

The number of cash-based transactions has been decreasing every year. NRB has been discouraging cash-based transactions by reducing the limit to such transactions. For instance, a banking transaction is now limited to Rs 1 million from Rs 3 million. Similarly the volume of Electronic Cheque Transactions has been increasing through the NRB-promoted Nepal Clearing House Limited (NCHL). Similarly, an increase in the number of ATM outlets (2791 in 2074/75) along with POS machines has enhanced the popularity of debit cards.

However, going digital is no piece of cake. The SWIFT hacking of NIC Asia Bank the previous year, thefts in a number of ATMs and the recent theft from Esewa have increased concerns about the reliability of digital banking in Nepal. Despite the internet’s access to 63% of the total population, access to digital banking among the same mass is really low. This is because people still regard digital banking a complicated procedure. And although they know that a wide range of transactions can be done through their mobile phones, people hesitate to make use of them. A regulating system is being developed, which has created confusion for the service providers. Time and again update on the threshold for mobile payment is another confusion.

Inability to maintain robust infrastructure has been a hindrance to the development of digital banking in the country. We lack standard IT tools, a dearth of skilled manpower, poor infrastructure and the use of pirated software is high. Security is a big concern. The National Cyber Security Index 2018 ranks Nepal 92th out of 100. This means that Nepal’s ability to prevent cyber threats and manage unintended cyber incidents is poor.

Though an increasing number of people are using digital banking services, most people still prefer traditional banking practices. For a country like Nepal, with a literacy rate of 64% and 60% of the population still without a bank account, it is a challenge for the regulators and market players to promote digital banking.

So as to promote digital banking in Nepal, the central regulatory authority, Nepal Rastra Bank, established a Payment Systems Department on July 2, 2015, with the sole authority of regulation, supervision and oversight of the entire payment system in the country, including licensed non-bank financial institutions. At present NRB has been providing license to non-banking financial institutions as Payment Service Provider (PSP) and Payment Systems Operator (PSO).

Nepal Rastra Bank has formulated and implemented a number of acts and laws and by-laws and issued directives to guide payment systems-related activities in Nepal. A Payment System Act is under review in the federal parliament. NRB has also focussed on tools to reduce the cost of using such tools and also to make it convenient. The overall ambience is conducive for igniting a take-off phase of payment systems in Nepal. The internet penetration is 63% of the total population as of 2017. Similarly the number of mobile phone users in the country is 34% higher than the total estimated population of the country. Likewise, the development of Payment Switch has also been topmost priority of both the government and the NRB.

The era of digitalisation has already entered Nepal as it can be seen in every sector – from local governance to transportation and Inland Revenue Department. The future looks optimistic about moving towards a cashless economy.

Dhungel is Assistant Director at NRB and Regmi Assistant Manager at Rastriya Banijya Bank

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A version of this article appears in print on May 20, 2019 of The Himalayan Times.

Online Business Surge in India and its Future Prospects

If you study the recent trend in the online business in India, you can easily find out three major market players. Namely: Flipkart, Snapdeal and Amazon. For traditional India where online purchasing was a taboo and thus was limited to few online tickets booking, these companies together have introduced a new culture of online business culture in India. A business that is forecasted to grow from sales of $ 2.3 billion (As of 2014) to $32 billion (as of 2020).

For Flipkart which is largest internet company by its market value of $7 billion, it went through rough ways to arrive at this position to bust the myth that consumers like to see and feel the product before buying. Reluctance of customers to give details of their credit cards, fear about the delivery of the product, suspicion to get exact product etc. were of paramount amount which pioneers like Flipkart had to go through. 

These companies are at the verge of cut-throat competition as they have been going with massive marketing strategy to boost the sales. Recent humongous sales made by e-tailers like Flipkart of $100 million in 10 hours as "Big Billion Sales day" and Snapdeal retaliating the same with sales of a crore per minutes proves this. As such there is a humongous sale that these companies have been able to make. And thus large amount of profit. While the competition is tough over a small profit margin, these companies are also facing challenges. The recent challenge is not because of the competitors in online commerce, but because of the competition/conflict between these e-tailers and brick and mortar models. It should be understood that it is until recently that brick and mortar business have been dominant in doing business in country like India. But this culture is changing rapidly. 

Challenges to Indian e-tailers:

1) Tough competition from competitors who are coming up with innovative strategy to increase sales.

2) Problems from top brands having brick and mortar outlets like: LG, Sony, Samsung etc. who are accusing the e-tailers of making predatory sales (selling below cost), thus damaging their sales and brand names.

3) The customers in Tier-I cities like Mumbai, Delhi, Bangalore etc. who prefer see-feel-buy approach in contrast to online modes. Luring them for online business might be relatively difficult.

4) New entrants in the industry which might reduce the price of product offerings sharply in contrast to the old market leaders. Similarly, it is also more likely that manufacturers and brands might offer product offerings via their own online sites. 

5) Another possible challenge would be large brick and mortar group like: Reliance Industries, Future Group, TATAS group planning to go online to expand. etc

Brighter side:

It can be seen evidently that Indian e-tailers have been inspired from Chinese mega online internet retailer: Alibaba's success, which raised record high of $21.8 billion IPO. The statement of Flipkart CEO and Founder Sachin Bansal to make Flipkart a $100 billion club member in upcoming 5,10 or 15 years provides a hint that they are planning for a rapid growth of company business in near future. 

Now lets us put light on the basic facts that hints us about the brighter aspects of growth of online business in India.

1) Online retailers selling product-offerings in a cheaper price as they save on rent and other infrastructures are sure to attract large untapped customer segment in future.

2) Online markets are growing rapidly in Tier 2 and Tier 3 cities where physical outlet are absent or are few. They will penetrate the market deep enough before physical outlet set-up there and start to attract the customers.

3) Indian is a country with population of 1.2 billion out of which the population of age group of 18-40 is 40% (as of census 2011). And this is the chunk of population on which online retailer have been finding a dip in sales. This trend is supposed to increase even more. 

4) The service that these companies offer is almost flawless. Delivery before the delivery date, free delivery, 30 days replacement period, etc. will lure more customers to try these sites.

5) The online market has moved towards growth phase of business cycle in which the startup has dried up in recent years as investors are focusing more in larger companies. Thus the prospects of larger companies to grow are even more.

6) Proliferation in the use of smartphones in Indian market which have enabled large base of customers to go online regularly and thus have access to these sites will increase the sales even more in near future.