Positive Outlook for
Digital Banking in Nepal
*Amish Dhungel
The term bank is said to have been derived from the Italian word “banca”, meaning a
bench, used by Italian merchants to make a deal to borrow and lend money. As such
it is evident that the meaning of the bank has a connotation with the physical
location/evidence. Making use of banking services meant that a customer should
be present in the physical outlet of a bank to perform transactions. However, with the introduction of modern technology in the banking industry, the
traditional notion of banking is changing. Customers can now avail banking
services Any-Time, Any-Where without having to reach the physical branch
location.
As
Bill Gates announced in 2008, “banking is essential, banks are not”, the developments
in the field of banking shows such directions. The use of computer and internet
technology for offering banking services has changed the way traditional
banking is done. And with digital banking/finance services offered via means of
telephone, mobile phone, internet, etc. is popular the modus-operandi of
banking evolving.
Nepalese
banks and financial institutions followed the global band-wagon of introducing
modern technology in the banking industry. It was as early as 1990 that Nepalese
banks started to adopt means of digital banking. Then Nepal Arab Bank Limited
introduced Credit Cards in 1990 AD. This was followed by Himalayan Bank Ltd by
offering Tele-banking, Internet banking by Kumari Bank Limited in 2002, SMS
banking by Laxmi Bank Limited in 2004 and so on.
The
mediums of digital banking prevalent in Nepal are cards, internet banking,
mobile banking, e-wallets(offered by non-bank institutions), Point of Sales
(POS) machines, Point of Transactions (POT) machines, QR(Quick Response) Code, ATM
(Automated Teller Machine), etc. Similarly Electronic Cheque Clearance (ECC),
Interbank Payment System (IPS), SWIFT (Society for Worldwide Interbank
Financial Telecommunication), etc are digital banking tools that have been used
for executing transactions of large volumes.
Though
it has been quite some time that Nepal has been using various modern means of
payments, the volume of such usage hasn’t increased in a significant manner. In
spite of the slow pace, the numbers are increasing. The following table shows an
increase in the usage of various channels of digital banking in Nepal for two
consecutive years.
Tools
|
2nd Quarter 74/75
|
2nd Quarter 75/76
|
No. of Mobile Banking Customers
|
35,30,227
|
63,94,916
|
No. of Internet Banking Customers
|
8,42,431
|
8,56,695
|
No. of ATMs
|
2,638
|
3,049
|
No. of Debit Cards
|
57,69,128
|
59,62,838
|
No. of Credit Cards
|
94,716
|
1,00,527
|
Source: Monthly Statistics, NRB
Popularity
of digital banking services has been a global trend. Thanks to the ease in
connection, low cost of product offerings, its role in ensuring financial
inclusion, and poverty alleviation, etc. Increase in use of digital banking
will reduce the demand of cash; meaning reduced expenses in printing cash, less
circulation cost, higher durability, increased the transparency of transactions,
higher revenue collection for government, etc. Having realized immense
importance of digital banking, both Nepal Rastra Bank (NRB) and Government of
Nepal (GoN) has felt the urge to promote Digital Banking in Nepal. Recent move
by both, the body shows such direction.
To
discourage cash is to promote digital banking. For this the central regulatory
authority, NRB has established a Payment Systems Department on 2nd July 2015,
in accordance with the spirit of NRB Act and entrusted the department with the
sole authority of regulation, supervision and oversight of the entire payment
systems(including digital ones) in the country, including the non-bank financial
institutions. At present NRB has been providing a license to both banks and
non-banking financial institution as Payment Service Provider (PSP) and Payment
Systems Operator (PSO). As of Mid May 2019, the department has issued a license
to 5 non-bank PSP’s and 4 non-bank PSO’s. It has also provided the license to 45
BFI’s to offer digital financial services. The number of market players is likely increasing in the day to come.
NRB
has been working thoughtfully to develop a secure, healthy and efficient system
of payments. It has formulated and implemented a National Payment System
Development Strategy, Licensing policy for Payment Related Institutions 2073,
Payment Systems Oversight Framework 2018, Payment and Settlement Bylaws 2072,
and has also issued various directives and circulars to guide and direct
payment systems related activities in Nepal. Recently it has made an upward
revision of limit for digital transactions which addressed one of the
suggestions by Digital Nepal Framework 2018 developed by Ministry of
Communication and Information Technology aims to harness the benefit of
technology to accelerate economic growth.
NRB
aims to move towards cash-less economy gradually by passing through less-cash
economy. To discourage the use of cash NRB has reduced the limit of cash-based
transactions to NPR 1 million from the erstwhile limit of NPR 3 million. This has
lead to an increase in the volume of electronic transactions via NRB promoted Nepal
Clearing House Limited (NCHL). For eg in 17/18 the average daily transaction
volume and average settlement values in NCHL-IPS were 8,003 and NPR 3.03 Billion
as against 2,413 and NPR 1.29 Billion in the previous year.
Similarly
NRB is about to add a milestone to the Nepalese payment systems domain by
installing the Real Time Gross Settlement (RTGS) system within September 2019. The
system will cater to the need for urgent payments, large-value payments,
securities-related payments, and government transactions. This will add to the
credibility and efficiency of the existing payment systems. Upcoming endeavors
of NRB include study for establishing National Payment Switch. The switch will
increase the usage of digital financial services by reducing hassle and the
cost of using digital finance. Similarly, the bank has entered into a
cooperation with The World Bank to formulate a National Retail Payment
Strategy. All these initiatives will develop a strong infrastructure to promote
digital banking in the country.
Likewise
GoN has also formulated Digital Nepal Framework 2018. The framework plans to
promote Digital Finance Services to attain the aim of Digital Nepal. Similarly
Budget 2076/77 presented recently has also put forth various creative ideas to
promote digital transactions in Nepal. One of its interesting announcements is
to rebate back the customer with 10% of 13% Value Added Tax that is paid during the online purchase of goods and services. It also prioritizes the use of
electronic cards for fare payments in the transport industry. Similarly, it has also
announced for collection of government revenue and payment of expenditure
through the electronic system from next year. The budget has also provided to
popularize mobile, internet and branch-less banking, establish National Payment
Gateway, decrease cash-based transactions by use of secured cards and internet
payment options, ensure a mechanism for payment of electricity and drinking water
bills via an electronic medium, etc. All these initiatives if implemented properly
will increase digital transactions and digital banking in manifold times.
The overall ambiance is optimistic for popularizing digital banking in Nepal. With
mobile penetration rate greater than 100% out of which more than 70% of
mobile phones being smart, declining cost per unit of data, high-speed internet
solutions and 63% of internet penetration rate, expansion of physical
infrastructure, etc the environment is more encouraging for the establishment of a conducive ecosystem of digital banking. Government of Nepal and Nepal Rastra
Bank have also issued promising plans and policies to promote digital banking
in the country. A coordinated approach with various stakeholders should be
ensured to achieve intended results of thoughtfully formulated policies.
*Dhungel is Assistant Director in Nepal Rastra Bank.
This article was published by Nepal Financial Institutions Employees Association in Arthik Mimansha, on October, 2019.